FAQs
PRE-SALE PINS
- Pre sale pins can take 1-3 months to come in, so any order of a pre sale item will take longer than the standard turn around time
- All in stock items ordered with pre sale pins will be held to the side and shipped all together, if you'd like in stock items to ship sooner, I'd suggest placing two separate orders :)
- Always feel free to reach out and ask on the status of these orders, happy to help!
MAGIC BANDS/GLITTER THINGS
Will paint affect the use of my magic band?
Nope! However I cannot offer refunds on non-working magic bands. This has to do with the manufacturer and is something I can't control.
Does the paint wash off?
Nope! It is water resistant but not 100% waterproof, so it should not be submerged in water containing chemicals or come in contact with products containing alcohol or harsh elements such as sunscreens, perfumes, or hand-sanitizer.
Does the paint crack or peel?
Nope! With enough force however, the paint can be scratched off and it will eventually show signs of use due to being a wearable item.
Does the glitter come off?
It does not! I seal the glitter into the paint so it stays safe and sparkly :) It is also mostly smooth to the touch, so no scratchy glitter fall-out, yay!
What kind of designs can I custom order?
Anything you can come up with! Some of my favorite pieces I have created are thanks to awesome ideas YOU have dreamed up. I will work with you to figure how best a design can fit on each product.
SHIPPING & TURN-AROUND TIME
How much does shipping cost?
Shipping is based on weight and the location it is being shipped to
How long until I receive my item?
This depends on the item, most things I can get out within a week or so, but if I am waiting on stock then it may take a little longer. IF you need it by a certain time, PLEASE message me before hand to see if I can get it to you in time!
- First class shipping takes about 4-6 days
- Priority shipping takes about 2-4 days
- Overnight shipping takes about 1-2 days
- *Special note* Pre sale pins will have a longer turn around time from date of order placed (1-3 months)
*Once packages leave my hands I have no control over shipping times or if packages get lost/stolen.
***In order to keep shipping costs low, I send all packages without insurance and because of this they are ineligible for refund should they become lost of stolen. I CAN offer insured shipping at an extra cost, send me a message if you want to add that!***
Do you ship internationally?
Yes! I am always happy to send my artwork to other countries :)
Buyer is responsible for all customs/fees/etc. upon receiving.
RETURN POLICY
Due to the nature of creating each item custom made per person, I cannot accept returns or exchanges.
If you receive a damaged item, please send me a message and I will work with you to fix it!
And always, please contact me if you have any problems with your order. I stand behind my products 100% and do all I can to make sure my customers are happy!
DISCLAIMER
The artwork I create is not endorsed by, affiliated with, authorized, licensed, or in any way connected with, the Walt Disney Company, Disney Enterprises, Inc., or any of their subsidiaries or affiliates. I do not own any of the characters, trademarks, or ideas.